Instructional Designer

Location: Torrance
Posted on: June 23, 2025

Job Description:

Date Posted: 06/18/2025 Hiring Organization: Rose International Position Number: 484337 Industry: Automotive Job Title: Instructional Designer Job Location: Torrance, CA, USA, 90501 Work Model: Onsite Shift: 8-5 Employment Type: Temporary FT/PT: Full-Time Estimated Duration (In months): 12 Min Hourly Rate ($): 40.00 Max Hourly Rate ($): 42.00 Must Have Skills/Attributes: Articulate 360, Automotive, Instructional Design, Learning Management System (LMS) Experience Desired: Experience working in a Honda or Acura dealership service department (5-7 yrs) Required Minimum Education: High School Diploma or equivalent Preferred Education: Bachelor’s Degree Required Certifications/Licenses: Not required for this role Preferred Certifications/Licenses: ASE C1 certification or equivalent experience in Job Description Required Education: • High school diploma or equivalent Preferred Education: • Associate or bachelor’s degree in Instructional Design, Education, Automotive Mgt., or a related field. Preferred Certification: • ASE C1 certification or equivalent experience in service consulting. Required Skills/Experience: • 2 to 5 years of experience in automotive service operations, preferably as a service advisor, service manager, or trainer. • Strong understanding of dealership workflows, customer service principles, and service advisor responsibilities. • Proficient in Microsoft Office Suite (especially PowerPoint), Adobe Creative Suite, and general AI tools for content development. • Ability to interpret complex service processes and customer interactions and translate them into clear, engaging instructional content. Preferred Skills/Qualifications: • Experience working in an Acura dealership service department. • Familiarity with Learning Management Systems (LMS) and eLearning authoring tools (e.g., Articulate, Captivate). Roles and Responsibilities: • Create, update, and maintain storyboards and instructional content for online self-study training modules tailored to automotive service advisors, ensuring alignment with customer service best practices, dealership processes, and brand standards. • Conduct market research and analyze service advisor performance data and learner feedback to identify training needs, content gaps, and opportunities for improvement. • Collaborate cross-functionally with subject matter experts (SMEs), trainers, and dealership personnel to ensure training content is accurate, relevant, and engaging. • Manage and contribute to special projects related to service advisor development, customer experience, and dealership operations. • Use Microsoft Office (especially PowerPoint) and other digital tools to create, edit, and maintain instructional materials and e-learning content in an office environment. • Work closely with SMEs to translate dealership processes and customer service strategies into effective training content. Industry: Car Manufacturing/Automotive Start Date: ASAP Location: Torrance, CA Only those lawfully authorized to work in the designated country associated with the position will be considered. Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client’s business needs and requirements. Benefits: For information and details on employment benefits offered with this position, please visit here. Should you have any questions/concerns, please contact our HR Department via our secure website. California Pay Equity: For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here.

Keywords: , Paramount , Instructional Designer, Customer Service & Call Center , Torrance, California