Product Support Engineer
Company: Cargotec
Location: Paramount
Posted on: April 4, 2021
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Job Description:
Kalmar keeps global trade moving. Our innovative solutions
contribute to every fourth container movement in the world and help
transform the future of cargo handling. We believe in
collaboration, delivering on our promises and that people make the
difference. Making your next move count We are looking for a
self-motivated, energetic team player to join our organization.
This position will play an important part in, and contribute to the
success of our US production support organization. The ideal
candidate should be located the Los Angeles, CA area. This position
is responsible for providing maintenance & repair service to all
brands of container handling equipment at customer locations with a
focus on electrical repair and diagnosis.Candidate will also be
responsible for assisting personnel in the field, with
documentation, report of labor, work orders and inspections and act
as a Kalmar Ambassador at the customer site. Main Tasks and
Responsibilities Providing timely diagnosis/repair and regular
preventative maintenance to the Kalmar product lines, utilizing
hand, air and electric hand tools; Communicate with customer to
determine equipment problem and, when necessary, travel to customer
location to make adjustments/repairs on units. Must be capable of
using Google Suite as well as Microsoft Word, Excel, Access and
PowerPoint. Assist with the commissioning of new equipment into
service. Insure that equipment is operating according to
specifications. Train the customer to operate the equipment.
Provide the customer with equipment service manuals and other
materials according to contract specifications. This includes the
preparation and updating of PowerPoint presentations that will be
used for training customers. Maintain follow up with the customer
to provide additional information or to resolve problems. Relay
design or functional problems identified in field operations to
Engineering. Relay information concerning customer needs and
problems to Sales and Engineering and assist with current
production projects as needed. Program and test Electronic
Equipment for Spare Parts or Warranties. Install software upgrades
in field. All visits will be documented with a call report once a
trip has been completed. Make travel reservations including,
airline, and hotel and car rental. Valid Drivers License and
Passport are required. Adherence to safe work procedures at all
times Achieve a high level of customer satisfaction in all that we
do from delivering on promises in a timely and orderly fashion What
youll need to succeed: Technical Degree or minimum of 5 years
experience in heavy industrial equipment maintenance Valid Drivers
License PLC Programming certification and/or experience; Siemens
preferred. Specific experience with Motors, Controls, PLCs,
hydraulics, steel work and/or rigging is helpful. Candidates must
be able to work at elevated heights Experience in commercial and/or
large electronic equipment a plus Ability to work independently
Good judgement, initiative and experience to deal with
multi-dimensional maintenance and repair work for complex equipment
and systems Competencies Strong aptitude toward control system
logic Theoretical and applied knowledge of pneumatic, hydraulic and
electrical systems related to mobile equipment preferred Good
organization skills Good communication skills Fluent in English
both spoken and written Good problem solving skills Strong work
ethic, dependability and initiative You will be part of: We believe
in our people as it is our people who really make the difference.
We always work in close collaboration with our customers, deliver
on our promises and never walk away no matter how big the
challenge. We succeed because we do it together. With us, you will
have the opportunity to realise your potential and become an
important member of our global team. We are an equal opportunity
employer and all qualified applicants will receive consideration
for employment without regard to race, color, religion, sex, gender
identity, national origin, disability status, protected veteran
status, or any other characteristic protected by law. Kalmar is
part of Cargotec Kalmar offers the widest range of cargo handling
solutions and services to ports, terminals, distribution centres
and to the heavy industry. Kalmar is the industry forerunner in
terminal automation and in energy efficient container handling,
with one in four container movements around the globe being handled
by a Kalmar solution. Through its extensive product portfolio,
global service network and ability to enable a seamless integration
of different terminal processes, Kalmar improves the efficiency of
every move.
Keywords: Cargotec, Paramount , Product Support Engineer, Engineering , Paramount, California
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