Desktop Support Specialist
Location: Newport Beach
Posted on: June 23, 2025
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Job Description:
Job Title: Desktop Support Specialist Location: Newport Beach,
CA Duration: 06 months (possible extension) Pay Range: $27 -
$32/hr. on W2 (Negotiable) Job Summary: · The Desktop Support
Specialist is responsible for providing information solutions in
hardware, software, and installation support on desktop Personal
Computers (PC) and other network computing devices. · Provides
technical expertise to evaluate, install and maintain both hardware
and software solutions to accurately meet the needs of our
customers on a timely basis. · Under the supervision of the Desktop
Manager, performs a wide range of technical duties assisting with
the implementation and support of the Client Hospital's (Client)
Desktop services. · Provides technical expertise to evaluate,
install and maintain both hardware and software solutions to
accurately meet the needs of our customers on a timely basis. ·
Projects an image of professionalism in communication, appearance
and conduct. -Performs other duties as assigned. Desktop Support
Specialist: · Configures new Personal Computers (PCs) with Client's
standard software and ""Standard PC"" guides. · Utilizes imaging
software to setup new PCs. · Updates hardware and notifies
appropriate personnel of PC inventory database changes. · Utilizes
available system tools. · Reimages PC's that are redeployed in
organization. · Ensures that no data from prior users remain on
system. · Inventories all incoming equipment and verify accuracy
aProductst purchase orders. · Reports any discrepancies to the
supervisor. · Builds complex desktop and laptop images. · Manages
appropriate disposal of ewaste materials according to policy. ·
Provides customer support for Client's standard applications
(Desktop Operating Systems, Microsoft Office Suite, including
Outlook). · Refers customers to training available to facilitate
problem resolution. · Troubleshoots and supports desktop hardware
to include PCs, monitors, printers, and network computers. ·
Collaborates with other Information Support (IS) teams regarding
hardware troubleshooting and installation (e.g., cabling,
printers). · Works with PC vendor technical support to resolve
hardware issues. · Configures and provides loaner equipment for
customers when resolution is not immediate. · Works with Service
Desk to facilitate warranty repairs and out of warranty repairs by
third party vendors. · Performs Incident Management process as
specified. · Performs tasks associated with evaluation, design,
installation, configuration, upgrades, testing, documentation, and
expansion for desktop, laptop, management, and operating
technologies. · Performs daily tasks to review generated output and
analyze trends from productivity tools and desktop management
tools; Symantec Endpoint Protection, Dell Data Protection
Encryption and Microsoft System Center Configuration Manager (SCCM)
server to proactively manage the environment.
Keywords: , Paramount , Desktop Support Specialist, IT / Software / Systems , Newport Beach, California
