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Customer Service Representative

Company: GMS
Location: Paramount
Posted on: June 6, 2021

Job Description:

GMS is the leading North American distributor of gypsum wallboard, acoustical ceiling products and other specialty building materials. Founded in 1971, GMS now operates a network of more than 250 distribution centers nationwide. For more information about GMS, visit www.gms.com or any one of our subsidiary company websites.

Summary of Position:

The primary function of customer service representative is to provide exceptional customer service to all customer and employees. The ideal candidate should thrive in a fast-paced, hands-on environment. Training on product knowledge of building materials for the drywall industry will be provided.

Duties & Responsibilities:

  • Ensure over the phone, face to face and or written communications with customers representing the company's culture, values and practices.
  • Greet customers warmly and determine problems, orders or other reason for calling.
  • Ability to ascertain when to pass on a customer's questions to appropriate sales staff for additional product and sales information.
  • Take orders at the sales counter and or over the phone.
  • Ability to use company computer systems for order entry.
  • Complete sales orders and tender cash sales.
  • Develop product knowledge to assist customers with purchases.
  • Ensure showroom is clean and properly stocked.

Other Competencies:

  • Ability to self-manage, show initiative and be proactive
  • Communicate professionally, both verbally and in writing to coworkers and customers

Basic Qualifications:

  • High school diploma or GED equivalent.
  • Ability to self -manage, show initiative and be comfortable meeting the public
  • Be a team player, demonstrate attention to detail and have good organizational skills.
  • Bilingual a plus
  • Exceptional computer skills

Physical Demands:

  • Must be able to remain in stationary position 70%
  • Occasionally, will move about inside the office to access files, office machinery, etc.
  • Must be able to operate basic office machinery
  • Must be able to communicate with team and management and be able to exchange accurate information in these situations.
  • Constantly working in office environment

Mental Demands:

  • Must be able to problem solve and prioritize tasks
  • Must be able to manage stress depending on tasks
  • Must be able to multitask
  • Must be able to receive and analyze financial information
  • Must be able to quickly communicate solutions if problems occur
  • Must be able to demonstrate a high degree of sound judgement

Company Benefits:

  • Medical, Dental, Vision, Disability & Life Insurance
  • 401k
  • Paid holidays & vacation days

This job description is subject to change at any time.

Launch your career with a national building materials distributor and discover opportunities for growth and advancement. Our people have the independence and authority to make a difference. We invest in relationships, and every person is important. Our highest priority is serving others. We passionately pursue a safe work environment along with a relentless focus on operational excellence. We believe you can never go wrong doing the right thing.

EQUAL OPPORTUNITY EMPLOYER

Keywords: GMS, Paramount , Customer Service Representative, Other , Paramount, California

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