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Customer Credit Specialist

Company: CalMet Services, Inc
Location: Paramount
Posted on: January 12, 2022

Job Description:

Customer Credit SpecialistSummary: With general direction and working within established guidelines, the Customer Credit Specialist is primarily responsible for the evaluation, assessment and resolution of credits placed on customer accounts.Responsibilities: Assesses the risk of offering credit to new and existing customers for multiple divisions, business units or an area by following standard credit processes and procedures. Within a pre-determined limit of approval, the Customer Credit Specialist decides to release or hold accounts based on a systematic credit evaluation.Identifies unrecovered write offs for returning customers and maintains timely communication with internal departments to ensure collection prior to account reinstatement.Uses credit and collection experience to resolve escalated collection based inquiries from customers while maintaining a high level of customer service.Answers customer questions regarding account status, and/or performs research of misapplied accessing the Companys billing and payment systems.Performs minimal data entry into the Companys billing systems.Documents actions taken on the customers account for full transparency.Performs other duties as assigned or apparent.Reviews, analyzes, and takes appropriate action on accounts dailyAnswers billing/collection calls daily with tact and diplomacyMay be required to perform research and investigations to locate missing debtorsResearches and corrects account errors, and interfaces professionally with other departments to get resolution in a timely mannerDocuments and recommends write-off accounts to the Collection ManagerAttends meetings as needed.Submits reports as needed.Works well with minimal supervision.Constantly provides excellent customer service to all customers.Makes recommendations to the management team as appropriate for non-standard situations or situations in which request exceeds authority to approve.Analyzes customer account balances and prepares documentation to support refund actions.Essential Skills and Experience:Directly related experience in which individuals have worked with customers in a collections capacity in a service based industry.A thorough knowledge and understanding of credit and collections transactions and processes.Act in a professional, courteous and cooperative manner toward customers and co-workers; works with a sense of honesty and trustworthiness.Ability to follow through; adheres to work schedule and follows through on challenges as they arise.Ability to adhere to Company policies and rules set forth; promotes the Companys safety standards; does not take inappropriate risks.Maintains a feeling of pride in work; strives to achieve all goals.Knowledge of the waste hauling and disposal industry a plus.High school diploma or GED equivalent.A minimum of 2 years of collections, billing, customer service or related experience dealing directly with customers.Have MS Excel and Word skills at an intermediate level.Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.Good math aptitude and the ability to work accurately with numbers are essential.Bilingual in English and Spanish.EEO Statement:We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law.

Keywords: CalMet Services, Inc, Paramount , Customer Credit Specialist, Other , Paramount, California

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